FAQ

1. Are your products as what you claim them to be?

Yes! Our products have no extras that don't need to be in there and definitely no nasties. All our products are made of natural botanical ingredients or their derivatives. And we definitely do not test on animals.

 2. How do I store your products?

Because our products are made of natural botanical ingredients and their derivatives, they do require a little bit of care.

Unless stated, our products do not contain a preservative. As such, please avoid introducing water or any form of moisture into the product.

Where necessary, if the product contains hydrosols/water, we include a naturally derived preservative that meets COSMOS standard. 

The risk of using preservatives is significantly lower than that of using unpreserved water-based cosmetics.

Please note that in most jurisdictions, if a water containing beauty product has a shelf life of more than a week, a preservative is required. 

Microorganisms require moisture and oxygen to thrive. As such, without a preservative, you run the risk of introducing many different types of infections that are caused by various microorganisms.

Our products should be stored in a cool, dry place and away from moisture and direct sunlight. 

 3. How long do your products last?

We recommend the products to be used within 6 months.  

 4. Help! I may be allergic to one or more of your other ingredients/ I am pregnant / breast feeding.

All ingredients are clearly labelled for each product. Please check through our ingredient list on each product carefully and thoroughly before placing an order. However, please note that our products are handcrafted in the same place as nuts/grains and/or their derivatives are processed and/or utilised.

If you are pregnant or breast feeding, please check with your doctor before using our products as some of them contain pure botanical oils that could be contraindicated in pregnancy/during breast feeding.

If you are unsure or would like to clarify, please contact us through the 'Contact Us' page and we will see how we can help you!

 

If you have any other questions, don't hesitate to send us a message using the 'Contact Us' page!

xoxo